I am guessing in their message they are referring to your the points you earn through the surveys you have taken recently and maybe even processing of rewards? Being a well known survey company I am sure they will have this fixed in no time, so if you noticed your points not being credited to your account don't worry too much. But if you want to make sure you get compensated for the surveys you have completed, record the survey number which will usually be found in the email invitation.
Dear GlobalTestMarket member,
On October 1st, 2008, GlobalTestMarket released a new survey engine. In the process of transferring large amounts of data to the new system, we have unfortunately experienced slower than usual processing times which has caused some unexpected delays.
Please rest assured that we are recording your MarketPoints and survey activity in real time, and that your account information will be current and consistent throughout shortly.
Thank you very much for your patience and understanding during this time.
Sincerely,
GlobalTestMarket
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